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Click & Collect


 

WHAT IS ‘CLICK & COLLECT’?
‘Click & Collect’ is a convenient way to purchase products online and collect them in store at a later date.

It’s a good alternative to paying for delivery.
After adding an item to the shopping cart you can select ‘Click & Collect’.
After making your online purchase, you can present your email invoice and your driver’s license to collect the product.
 

COLLECTION DETAILS
•    Click & Collect items will be ready to pick up during store trading hours.
•    Please present your collection email to the checkout at the front of the store.
•    A valid driver’s license must be presented for identification.

Your Lighting

Specialists

Terms & Conditions


 

Please ensure that you have read all terms and conditions carefully before making your purchase. By purchases any item, you have agreed to the exclusive terms and Conditions governing the sales between customer and Horsham Lighting and Decor.

 

Refund Policy
Please carefully consider the products you are ordering prior to purchasing as we do NOT offer refunds, however you can exchange or return the item within seven (7) days to receive a store credit. Please maintain your receipt for proof of purchase. Items without a receipt will NOT be exchanged.  Freight charges will apply for returns and exchanges.

 

Returns Policy
Please carefully consider the products you are ordering prior to purchasing. We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by Horsham Lighting and Decor.

For any items that are either damaged or faulty, you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty, must be accompanied by proof of purchase. In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We do NOT refund. Exchange only.  Freight charges are applicable for exchanges and returns.

 

To return, simply:
Contact our team on (03) 5382 1573 or via email info@horshamlighting.com.au to discuss your return.
Place the item in its original packaging and address to:

Horsham Lighting & Decor, 41 Wilson Street, Horsham, Vic, 3400.
Once we have received the return item you will be issued with a store credit to the value of the item/s purchased. You will NOT be credited for shipping costs. 
 

Sale Items
Sale items are priced to clear so please choose carefully as we do not accept returns for exchange on sale items.

 

Orders

All orders placed through this website are subject to confirmation and acceptance by Horsham Lighting & Decor.
 

Prices
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). We reserve the right to modify prices published on our website at any time.

 

Product images and descriptions
Whilst every effort is made to ensure product images and descriptions as accurate as possible, errors may unintentionally occur.

 

Availability of products
Prices and availability of all products are subject to change without notice. Errors will be corrected as they are discovered and Horsham Lighting & Decor reserves the right to revoke any offer, correct any error, omission or inaccuracy at any time. Every effort will be made to satisfy your order. If for any reason, beyond our control, we are unable to supply ordered items, we will notify you via email. In this instance, your item(s) will either be placed on back order, or you will have the option to remove that item from your order.

 

Pick Ups
You will be notified via email or SMS once your order is ready.  Due to the nature of the Lighting Industry, some items may not be in stock at the time you place your order, so it is
important that you have received confirmation that your order is available.

 

Warranty Claims
Please contact the manufacturer for all warranty claims. Warranty is valid within Australia only.

 

Shipping methods
Orders are shipping via Australia Post or local courier. Orders must be placed with a daytime delivery address, or by the instruction to leave at front door.  Any redeliveries will incur extra charges and you will be responsible for the costs.

 

Shipping charges
All freight charges will be calculated by size and weight. Charges will be quoted at time of order or on request.

 

Dispatch times
We will do our best to deliver your order promptly. Once payment has been processed, items in stock will be dispatched within 48 hours. All orders are expected to be dispatched within 72 hours. In the unlikely event that an item you ordered is unavailable, we will endeavour to notify you within 48 hours. 
 

Delivery information
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location. While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery. 
 

Legal Capacity
By purchasing a product from the Horsham Lighting & Decor website you warrant that you are over 18 years of age and have the capacity to make a legally binding contract.
 

Changes to Terms
These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Horsham Lighting & Decor.

 

 

Privacy Policy


 

Thank you for visiting our website. Horsham Lighting & Decor is committed to protecting your private and personal information and to ensuring the security of that information. Horsham Lighting & Decor does not support the practice of "Spamming" (defined here as commercial email or unsolicited bulk email, including junk mail, which has not been unsubscribed by the recipient.)



As part of our business dealings with you we may request personal information.



Personal information may include your name, address, email address, telephone numbers, financial information and other information that you may give us from time to time.

Your personal information is used to provide you with products or services. This information may also be used for other related purposes, such as:


(a) identification of fraud or error;


(b) our internal accounting and management requirements;


(c) to allow us to keep in touch with you with new ideas or to follow up on services or products purchased; or


(d) any personal information you provide to us will only be disclosed to third parties only as permitted by law.



Other than the above, we will not disclose your personal information without your consent unless such disclosure is either necessary to prevent a threat to life or health, is authorised or required by law, is reasonably necessary to enforce the law or is necessary to investigate suspected unlawful activity. All care is taken to protect your Personal Information however we cannot ensure or warrant the security of any information you provide to us or receive from us over the internet.

 Should you have any issues relating to our policy or would like to provide feedback, please contact us for a chat.

 

Contacting you
From time to time, we may contact you to inform you of important news, or new products and services. If you no longer wish to receive these messages, please contact us, and we will remove your name from our mailing list.


Government privacy policy in Australia
To find out more about privacy issues and legislation in Australia, please visit the Australian Federal Privacy website at: www.privacy.gov.au

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